Version 3.8 · Last Updated: October 31, 2026 · Effective: Version 3.8 amendments effective November 8, 2026; Version 3.7 amendments effective November 29, 2026; takeout / pickup ordering provisions added in Versions 3.5 and 3.6 effective November 5, 2026; table-side QR ordering provisions added in Version 3.4 effective November 4, 2026; §20.4 effective November 1, 2026; all other provisions already in effect (see the notes at the end)
⚠️ IMPORTANT: Reading Notice These Terms of Service (the "Terms") constitute a legally binding contract between you and SWAY CO., LTD. (registered in Taiwan as 隨食有限公司, brand name "Sui Shi SWAY"; hereinafter "the Company," "we," or "the Platform"). Please read carefully before downloading, registering, or using the Service; the Company provides a reasonable review period during the registration process, and you may retain a copy of these Terms before agreeing. Completing registration, clicking "Agree," or beginning to use the Service signifies that you have read and agree to the version of these Terms then in effect. Future amendments to these Terms shall become effective as to you only after notice is given pursuant to §21; the Company does not presume your agreement to any future amendment that has not been reasonably communicated to you merely because you open the App or continue to use the Service. For material or adverse changes, you further enjoy the right of termination and pro-rata refund under §21.3.
📌 Legal Entity: This service is operated by SWAY CO., LTD. (registered in Taiwan as 隨食有限公司; brand name "Sui Shi SWAY") established and operated under the laws of the Republic of China (Taiwan). These Terms shall be read in conjunction with and have equivalent legal effect as the following documents: Refund and Cancellation Policy, Privacy Policy, Merchant Service Agreement, Community Guidelines, Copyright Infringement Notice Policy.
The following terms shall have the meanings set forth below:
2.1 SWAY is a food discovery platform operated by the Company. The current main features may include the following items (specific features, quotas, restrictions, geographic availability are determined by in-App announcements and actual provision; the descriptions below are illustrative and do not constitute any commitment, warranty, or offer by the Company):
2.2 Adjustment of the Service (within a reasonable scope; material adverse changes require prior notice and a remedy): To maintain continuity of operations, improve the Service, and comply with laws or the technical environment, the Company may, within a reasonably necessary scope, add, modify, or adjust features, quotas, regions, languages, and versions. Where a change substantially diminishes your existing paid entitlements or is materially adverse to you, the Company shall give you individual notice in the manner of §8 before it takes effect, and shall offer you the choice to continue using or to terminate the Service; if you do not accept such material adverse change and terminate, you may, for the portion of the current paid period that has been paid for but not used, request a pro-rata refund under the Refund and Cancellation Policy. General feature updates that do not diminish your existing core paid entitlements are not subject to this requirement. Price adjustments are handled per §12.1 and do not affect the entitlements of the current period for which you have already paid.
2.3 The Service is divided into a free tier and a paid subscription tier; specific entitlements are determined by the current plan schedule. Based on its commercial judgment, the Company may implement differentiated services for specific regions, user groups, devices, or OS versions; Users may not claim discriminatory treatment.
2.4 The stability, availability, performance, response times, and data accuracy of the Service are provided on an "AS IS" and "AS AVAILABLE" basis; see disclaimer for details.
Users may select any of: (a) Google OAuth; (b) Apple ID; (c) Facebook OAuth; (d) X (Twitter) OAuth; (e) Email self-registration (with email verification). When registering via third-party OAuth, the Company collects necessary identification and contact information per the Privacy Policy.
You may delete your account at any time in App Settings. Where the following legitimate causes exist, the Company may suspend or terminate all or part of your account features; except where prohibited by law, where it would impede an investigation, or in cases of urgency, the Company shall notify you of the cause and provide a reasonable opportunity to respond:
After account termination: (a) refunds of paid entitlements are handled per the Refund and Cancellation Policy, and vested entitlements falling outside the scope of refund are handled according to their nature; (b) your User Content is handled per §5.3; (c) for an account terminated due to a "material violation," the Company may, "for a reasonable and necessary period," restrict re-registration using the same identifying information; where termination is for a cause not attributable to you (such as dormancy or a mere business adjustment), your re-registration shall not be restricted. The Company will not, in situations such as family members sharing a device, restrict by association the registration of an innocent third party (logins to the App on the same device are governed by "Single Account" in §3.1); the determination of the "same natural person" under item 7 of §12.1-1 is used only to decide the benefits that these Terms count per natural person (such as the sign-up gift, the Promotional Period, the per-person coupon claim limit, welcome points, and the determination of self-referral and once-per-person under the Referral Program in Section Y.9, each from its own effective date) and does not restrict anyone's registration, and family members sharing a device or others who are wrongly identified may request a manual review under that item.
4.1 The Service offers the following membership tiers (specific entitlements, quotas, and restrictions are determined by the Company's then-current announcements; the Company reserves the right to adjust):
4.2 Specific features, quotas, restrictions, and available regions of each tier are determined by real-time announcements in the App and on the official website. The Company may exercise reasonable operational discretion over the design, adjustment, merger, or termination of the membership tier system; however, the Company shall not arbitrarily alter the vested rights to which a paid Member is entitled under the Member's plan, and where any material change substantially diminishes such rights or is materially adverse to you, the Company shall give you individual notice in the manner set out in §2.2 and provide you the opportunity to terminate and obtain a pro-rata refund.
4.3 Membership tier changes (upgrade, downgrade, expiration) are processed per the Refund and Cancellation Policy (for subscriptions through the official website (ECPay credit card), a full refund is available within 7 days of the first charge of each new subscription, and auto-renewal charges of the same subscription do not start a new 7-day period; after day 7 no refund is available [except where a refund is due under §2.2, §19.1 or §21.3 of these Terms or the first paragraph of §2.6 of the Refund and Cancellation Policy], although auto-renewal may be cancelled at any time and benefits are retained until the end of the current period; for subscriptions through the Apple App Store or Google Play, refunds are governed by that store's refund policy and must be requested from that store, and the Company does not separately process refunds on behalf of the store, except that, where the Company is to make a pro-rata refund under §2.2, §19.1 or §21.3 of these Terms, the Company will make the refund by bank transfer; see Section 13).
You retain copyright in the User Content you post. Within the scope necessary to provide and market the Service, you grant the Company a non-exclusive, worldwide, royalty-free license to reproduce, store, back up, edit (including format conversion, compression, translation, and technical transformations required for moderation), publicly display, publicly transmit, and distribute your content, and to use it in marketing, promotion, and collaborations directly related to the Service. This license may be sublicensed, within the scope of sublicensing that is necessary, to the Company's service providers solely so that they may perform the foregoing technical or marketing functions on the Company's behalf. Using your content for purposes unrelated to the Service, separately licensing it externally for profit, or using it for AI model training in a manner that can identify you, requires your separate consent.
5.2 You represent and warrant that: (a) you are the lawful rights holder of the content you post, or have obtained sufficient authorization from the rights holder; (b) the content you post does not infringe any third party's copyright, portrait rights, privacy rights, trademark rights, trade secrets, or other rights; (c) the content you post does not violate any applicable law or the Company's community standards.
5.3 Termination and Residue of the License: After you delete content or your account, the Company shall cease use and remove your content from the front end within a reasonable period; however, for portions that have been lawfully shared or cited by a third party under the license, or that have been incorporated into routine backups and are technically incapable of immediate removal for the time being, the Company may retain them within the necessary scope until the next routine purge. Data required to be retained by law shall be retained accordingly.
5.4 Author's Moral Rights: The Company respects your author's moral rights. Within the scope necessary to use your content under the license in this Section (for example, adjusting formatting for layout consistency, masking for moderation, or not displaying the author's name in particular placements), you agree that the Company may make such necessary and reasonable use; apart from this, the Company does not require you to generally, in advance, and irrevocably waive your author's moral rights.
5.5 Use of Feedback (a License, Not an Assignment of Ownership): Feedback, suggestions, improvement ideas, or bug reports that you voluntarily provide may be used by the Company free of charge and on a non-exclusive basis to maintain and improve the Service. You retain the intellectual property rights in such feedback; the Company's use does not cause you to lose those rights, nor does it require you to assign ownership at no cost or to waive your right to assert such rights. Should the Company wish to apply for a patent on content derived from your feedback, or to make commercial use beyond improving the Service, it will negotiate separately with you.
When using the Service, you covenant: to honestly share genuine consumer experiences; to respect others; to comply with the laws of the Republic of China (Taiwan) and applicable laws of your jurisdiction; not to infringe any third party's rights; not to engage in any conduct that would harm the Company, other users, Merchants, or third parties.
Upon discovery of any of the following conduct, the Company may immediately remove related content and terminate your account in accordance with the procedure in §3.4; payments made shall be handled per the Refund and Cancellation Policy, and the Company may claim compensation for the actual, reasonable damage sustained by the Company arising from conduct attributable to you (per §17.1); where a crime is involved, the Company may also file a complaint in accordance with law:
6.3 For violators of this Section, in addition to handling under §3.4, the Company may: (a) where there is specific, concrete evidence and within the scope necessary under the principle of proportionality, take action against the offending account or restrict its use (where this involves the external disclosure of personal data, it shall comply with the Personal Data Protection Act and be limited to the necessary scope; the Company bears its own legal responsibility for the truthfulness and legitimacy of any disclosure, and does not by this clause exclude in advance liability for defamation or injury to reputation); (b) for the individual who actually committed a material violation, restrict that person's future cooperation with the Company for a reasonable period; (c) cooperate, in accordance with the law, with competent authorities or judicial authorities in obtaining records and in reporting. Whether conduct constitutes defamation or injury to reputation is determined by the court based on the specific facts.
The Company's status with respect to user content is that of an intermediary service provider. The Company:
Users bear their own civil, criminal, and administrative responsibility, in accordance with the law, for the content they post. If content attributable to a User causes the Company to suffer damage, the User shall be liable for the Company's actual, reasonable damage sustained, the scope and determination of which shall be handled per §17.1 (where this includes attorney fees and litigation costs, they shall be determined under the Code of Civil Procedure and at the court's discretion; the User shall not, as a matter of course, bear the opposing party's attorney fees); and where any portion is in the nature of liquidated damages and is manifestly excessive, it may be reduced by the court under Civil Code Article 252.
8.1 The Company's Method of Notice: For Terms amendments, policy changes, account actions, payment matters, system maintenance, and legal matters, the Company may lawfully deliver notice by any of the following methods, and upon delivery is deemed received by you; whether you actually view it does not affect the validity of delivery: (a) your email at registration or last update; (b) in-app push; (c) in-app message center; (d) official website announcement; (e) Merchant Portal announcement (Merchants only).
8.2 Your Method of Notice: Your notices to the Company (including refund applications, dispute claims, intent to terminate, reports) may be given by the following recommended channels, to enable the Company to process them promptly and to keep a record: (a) email to support@swayfoodapp.com (Members), merchant@swayfoodapp.com (Merchants), company@swayfoodapp.com (corporate affairs); (b) the in-App customer service or feedback form. An expression of intent that you make through another formal customer service channel provided by the Company (including in-App customer service) also takes effect as notice when the Company can reasonably identify its content and source, and is not automatically invalid merely because a particular email address was not used. However, for notices given via third-party social media DM, a platform not operated by the Company, or in-person verbally, because the Company has difficulty confirming their authenticity and completeness, you are advised to use the channels above instead and to retain proof.
8.3 Determination of Delivery: A notice the Company sends to your last-updated email or contact details takes effect upon delivery, under ordinary circumstances, when it reaches a place within your control. As to whether a notice was lawfully dispatched and arrived, the burden of proof lies, under Article 277 of the Code of Civil Procedure, with the party asserting the favorable fact; the Company does not require you to prove the negative fact that "the notice was not dispatched." For matters that are material or adverse to you (such as material changes to the Terms, account termination, or payment anomalies), the Company shall give notice by a means that can reasonably confirm arrival (such as requesting a read receipt or also displaying the notice in the in-App message center), so as to ensure that you actually receive it.
8.4 Contact Information Updates: You shall ensure your email, phone number, and contact information remain current and valid. Notices not delivered due to your failure to update timely shall be borne by you.
8.5 Local and promotional notifications: The Company may send localized operational and promotional notifications based on your stated city of residence/address (including, without limitation, newly opened stores nearby, local events, and membership reminders). Such notifications form part of the Service; promotional push notifications such as store offers, new-store news and personalized recommendations are sent only after you turn on "Store offers & restaurant picks (push)" in the App, and you may withdraw this at any time in App "Settings"; for other push notifications and in-app messages, you may turn them off or choose not to receive marketing messages (opt-out) at any time. The accuracy of local push depends on the correctness of the city data you provide; the Company is not responsible for inaccurate push caused by your failure to update or false entries. To safeguard account security and billing accuracy, essential security, transaction/billing, and policy-change notifications cannot be disabled.
The restaurant data (including name, address, phone, business hours, ratings, menus, photos, geographic coordinates) presented by the Service is primarily sourced from Google Maps Platform, OpenStreetMap, merchant-submitted data, and other public sources, and used per their respective licenses. The Company:
The Service relies on multiple third-party services (see §1 Definitions). Where a sudden interruption or major malfunction that cannot be reasonably foreseen or controlled of a third-party service not attributable to the Company affects part of the Service, the Company bears no liability for breach in this respect during the period the event subsists, but shall take reasonable measures to mitigate the impact and to restore service as promptly as possible.
However, third-party commercial risks that the Company can reasonably foresee or control in its operations (for example, a supplier's price increase, the ordinary termination of a partnership, or a foreseeable policy adjustment) do not, as a matter of course, constitute force majeure; in such circumstances, the Company shall still, in accordance with the principle of good faith, make appropriate alternative arrangements or adjust the Service, and shall be liable in accordance with the law for the portion of damage caused to you by its intentional act or gross negligence. When using the Service, you shall also comply with the relevant third-party services' terms.
The Service may include external links to Google Maps, Apple Maps, Uber, food delivery platforms, parking apps, and social media. The Company bears no liability for the content, privacy policies, security, or availability of external links. Clicking external links exits the Service, and all subsequent risks are borne by the user. Some of these external links are affiliate links: when you complete a transaction with a third party through such a link, the Company may receive a referral commission from that third party. The price you pay does not change as a result.
The Company processes alleged infringement reports per the Copyright Infringement Notice Policy. Rights holders shall submit notices in the format specified in that policy; after handling per that policy, the Company bears no further intermediary liability.
Content that merchants provide in Chinese (such as menus, store descriptions, offers, announcements, reservation or queue notes, and review replies) may be automatically translated by AI (artificial intelligence) into other languages for display in the Service. Translations are machine-generated and for reference only; if a translation differs from the Chinese original, the Chinese original prevails. Allergen and price information always follows the Chinese original and the store's own labeling; if you have a food allergy or other dietary restriction, please confirm with the store staff before ordering.
The Service includes Google Maps features and content (for example, store photos, ratings, opening hours and other information from Google Maps). Your use of such features and content is subject to the then-current versions of the Google Maps End User Additional Terms of Service (https://maps.google.com/help/terms_maps/) and the Google Privacy Policy (https://policies.google.com/privacy). Rights in content from Google Maps belong to Google or its licensors (see also Sections 9.1 and 9.4).
The Service may include commercial advertising (including ads purchased by merchants or advertisers, brand cooperation content, and ads delivered through third-party ad services), all of which is displayed and labeled in separate ad slots as described in Section 10.4. Free Member experience includes ads. Plus Members (including those who receive Plus entitlements as a gift under §12.1-1) are not shown third-party ads; "third-party ads" means ads delivered by third-party advertising services (such as Google AdMob) and does not include ads purchased by merchants or advertisers within the Service. From October 28, 2026, ads purchased by merchants or advertisers (labeled "Sponsored" or "Ad") are also shown to Plus Members (before October 28, 2026, such ads are not shown to paying Plus Members; for Plus subscriptions paid before October 28, 2026, the same applies until the end of the paid period, after which §6.2 of the Refund and Cancellation Policy applies).
Recommendations in the Service (for example, random recommendations and "Popular Nearby") are ranked by weighing a restaurant's organic popularity (rating, number of reviews and similar signals) together with factors such as distance, opening hours and time of day, the taste preferences you have set, the cuisine types you view most often, and restaurants you have recently been shown; where other factors are equal, the higher-rated restaurant comes first. A random recommendation is drawn at random from restaurants that match your filters, and some draws are first narrowed to the top-ranked candidates under the ranking above, so the restaurant shown is not necessarily the one ranked first.
Keyword search results are ordered mainly by relevance to the search terms, and then by distance or rating.
10.3 The Company's ranking and recommendation logic is its trade secret, and the specific weights and formulas need not be disclosed. The Company has reasonable operational discretion over ranking (including promoting or demoting rankings, adjusting recommendation frequency, and A/B testing); however, where vested paid entitlements of paying Members or bound Merchants are involved, the Company may not exercise such discretion arbitrarily, and any dispute thereover is not, by reason of this clause, deprived of remedy under the law.
10.4 Advertising appears only in separate ad slots (for example, the full-screen ad shown when the App opens, the banner at the top of a page, and the "Sponsored" carousel), and each slot is labeled with the word 「贊助」 or 「廣告」 (shown in other interface languages as the equivalent term, such as "Sponsored" or "Ad" in English) in accordance with the Fair Trade Act and advertising disclosure standards; ads delivered through third-party ad services are labeled according to those services' specifications. The priority that paid plans receive among restaurants with the same rating is not an ad slot; in the "Why is this restaurant recommended?" section of a random recommendation, the Company discloses whether the restaurant is on a paid plan.
10.5 Content from Advertisers, Merchants, and third-party brands is at their own legal risk. The Company bears no joint liability and has no pre-screening obligation for consumer disputes, product defects, personal injury, or property loss caused by advertising.
11.1 Merchant onboarding to SWAY requires the Company's approval. Approval criteria include authenticity of business qualifications, completeness of information, and conformity with the Service's quality standards. The Company may exercise reasonable discretion over the approval; with respect to any decision to refuse or revoke onboarding qualification, except where prohibited by law or where it would impede an investigation, the Company shall state the reasons and provide an opportunity to appeal.
11.2 Activities such as Merchant point accumulation, coupons, member binding, and QR Code redemption are set and fulfilled by the Merchant. The Company merely provides the technology platform and bears no liability for redemption, quality, card disputes, refund disputes, or personal injury.
11.2-1 Limits on Claiming Coupons: To prevent coupons from being grabbed or claimed repeatedly through large numbers of accounts, coupons issued by Merchants are claimed according to the following rules: (a) a coupon for which the Merchant has set a total quantity (a "Limited Coupon") may be claimed only by Members whose account has been registered for at least the period set by the Service, or by existing members of that store (including branches of the same brand that share members with it); "existing member" means a member who joined that store's membership before the Limited Coupon was launched, was signed up by store staff, or has had points awarded by store staff; (b) a Limited Coupon that is not used within the period set by the Service after it is claimed is automatically voided by the system, and the slot is released for others to claim; the foregoing periods are as shown on the coupon in the App, which the Service shows before you claim it, and after you claim it, the Service shows the time by which the coupon must be used; if the coupon's own period of use ends earlier, its own period of use applies; (c) a voided Limited Coupon still counts toward that coupon's per-person claim limit and cannot be claimed again because it was voided; (d) the per-person claim limit set by the Merchant is counted across all accounts of the same natural person (as determined under item 7 of §12.1-1).
11.2-2 Welcome Points: Where a Merchant has set welcome points, they are given according to the following rules: (a) they are given when points are awarded to you at that store by store staff or through the store's ordering system and the single-purchase amount recorded for that award reaches, for the first time, the minimum amount set by the Merchant (if the Merchant has not set one, the default amount set by the Service, as shown in the merchant back office and the App; the Merchant may set no minimum); they are not given to anyone who had already collected points at that store (including branches of the same brand that share points with it) before October 3, 2026; (b) welcome points are credited from the day after that award (Taiwan time) and may be used only after they are credited; (c) welcome points for the same store (including branches of the same brand that share points with it) are limited to once per natural person (as determined under item 7 of §12.1-1), and if any account of the same natural person has already received them or has them pending, no other account receives them.
11.3 Merchants bear complete legal liability for the merchant information, menus, photos, promotions, and event content they post, and shall ensure non-infringement of any third party's rights.
11.4 Merchants' complete rights and obligations (including paid plans, CRM use, employee permissions, liquidated damages, termination conditions) are detailed in the Merchant Service Agreement and the Refund and Cancellation Policy. In conflicts between these Terms and the Merchant Service Agreement, the order of priority in §10.6 of the Refund Policy applies.
The prices of the Plus Member Plans listed in §12.1 consist of a "Promotional Price" and a "Regular Price", which apply as set out below; this Section also governs the Member sign-up gift.
The Service processes payment through licensed payment service providers including ECPay, Apple App Store IAP, and Google Play Billing. The Company does not directly store your full credit card number or CVV; only transaction codes, order numbers, the last four digits of the card, and payment provider identification are retained. The Company bears no joint liability for losses caused by third-party payment provider data leakage or processing errors; users may directly assert rights against the respective payment provider.
Refunds for the Service are governed by the Refund and Cancellation Policy. In conflicts between these Terms and that Policy, that Policy shall prevail. Key principles: (a) Members who subscribe through the official website (ECPay credit card) may request a full refund of each new subscription (excluding auto-renewal charges of the same subscription) within 7 days of that subscription's first charge (Consumer Protection Act §19); Members who subscribe through the Apple App Store or Google Play pay that store, and refunds are governed by that store's refund policy and must be requested from that store; the Company does not separately process refunds on behalf of the store, except that, where the Company is to make a pro-rata refund under §2.2, §19.1 or §21.3 of these Terms, the Company will make the refund by bank transfer (see Section 13); (b) after day 7 no refund is available (monthly, half-year and annual alike; except where a refund is due under §2.2, §19.1 or §21.3 of these Terms or the first paragraph of §2.6 of the Refund and Cancellation Policy), although auto-renewal may be cancelled at any time and benefits are retained until the end of the current period; (c) refund requests submitted more than 7 days after the charge are not accepted; (d) merchant paid plans are business-to-business transactions, not subject to the 7-day cancellation right, and are governed by the Merchant Service Agreement. Users shall read the full Policy before purchase.
For payment disputes (including duplicate charges or service not received), the Company encourages you to contact the Company's customer service first, as most situations can be resolved more quickly that way. However, this is not an obligation, nor does it affect your right to apply for a chargeback directly in accordance with your contract with your issuing bank or third-party payment institution and applicable law; the Company will not penalize you or take adverse action against you for exercising that right. Where there is genuinely a duplicate charge or a billing error attributable to the Company, the Company shall, in accordance with the Refund and Cancellation Policy, proactively correct it and issue a refund. To help both parties clarify the matter, notifying the Company at the same time as you raise a chargeback will help expedite handling.
12.5.1 Fees for the Service are denominated in New Taiwan Dollars and inclusive of tax (for payments in foreign currency through the Apple App Store / Google Play, see §12.5.2). For payments made to the Company through the official website (ECPay credit card), the Company shall lawfully issue an electronic invoice and send it to the user's registered email. Purchases made through the Apple App Store / Google Play are paid to the respective store, which issues an invoice or provides a receipt under its own rules; the Company does not issue a separate invoice for them. When an order for which the Company has issued an invoice is refunded, the Company will void the invoice or issue an allowance in accordance with the law; where the law requires a business buyer to confirm an invoice issued to it, that buyer shall cooperate.
12.5.2 Foreign Currency Payment Processing: Fees collected through the official website (ECPay) are always priced and charged in New Taiwan Dollars; if you pay with an overseas credit card, your card-issuing network (such as Visa, Mastercard, or JCB) converts the amount at the exchange rate and fees it publishes. For payments in foreign currency through the Apple App Store or Google Play, the currency and amount charged are those shown on that store's checkout page, and currency conversion follows the rules of your card-issuing network or that store. The Company does not separately adjust the consideration using an internal rate; the Company's internal accounts are kept in New Taiwan Dollars under §9.4 of the Refund and Cancellation Policy, which does not affect the determination of the currency and amount actually charged to you as described above. Amount differences arising from exchange rate fluctuations or third-party payment institutions' handling fees are matters beyond the Company's control.
When you purchase subscriptions, add-ons, or one-time IAP items through Apple App Store or Google Play in-app billing (IAP), such transactions are simultaneously bound by Apple's Apple Media Services Terms and Conditions, Apple End User License Agreement (EULA), and Google's Google Play Terms of Service. In conflicts between these platform terms and these Terms, the platform terms shall take priority for such IAP transactions.
For App downloads from Apple App Store and IAP transactions, you and the Company agree:
For subscriptions and IAP through Google Play: (a) Google bears no responsibility for the Service's content, quality, or refunds; (b) Google bears no maintenance or technical support obligation; (c) refunds are handled per Google Play's policies, except that, where the Company is to make a pro-rata refund under §2.2, §19.1 or §21.3 of these Terms, the Company will make the refund by bank transfer.
Refunds for IAP shall be applied for directly to Apple or Google; the Company does not separately intervene in or process them, except that, where the Company is to make a pro-rata refund under §2.2, §19.1 or §21.3 of these Terms, the Company will make the refund by bank transfer. If you have obtained a refund through such platforms, the Company may, per §7 of the Refund and Cancellation Policy, remove the Plus entitlements "directly corresponding to that refunded transaction" in order to avoid duplicate benefit. Entitlements that bear no consideration relationship to that refund (for example, points you have accumulated with merchants, merchant coupons you have claimed, merchant bindings, community permissions, and your Platform Points and Plus entitlements redeemed with Platform Points under Section Y.8) are not subject to removal. If you subscribed on another person's referral, that refund affects whether the referral is established under Section Y.9, and Platform Points the referrer has already received for that referral are handled under item 8 of Section Y.8. When making the foregoing adjustment, the Company shall notify you by appropriate means and explain the scope of the adjustment; if you have any question about the scope of the adjustment, you may raise it under §8, and the Company shall respond and make corrections.
You represent compliance with the U.S. Export Administration Regulations, International Traffic in Arms Regulations, U.S. Treasury OFAC sanctions list, UN Security Council sanctions resolutions, and the Republic of China (Taiwan) Foreign Trade Act. The Company may immediately terminate your account and report to authorities for violations.
The Service provides limited offline browsing functionality, displaying cached restaurant data, favorites, and recent browsing history when offline. Please note:
The Service is provided, in principle, on an "AS IS" and "AS AVAILABLE" basis. To the extent permitted by law, the Company makes no express or implied warranty as to: the real-time accuracy, completeness, and currency of third-party data; the Service being uninterrupted, error-free, or providing a specific response time; the subjective quality of recommendation results; the availability of third-party services; or the truthfulness and legality of user content.
However, the Company remains subject by law to the following obligations, which may not be excluded by contract, and this Section does not apply to them:
The Service's search results, random recommendations, community reviews, merchant information, and promotional activities do not constitute the Company's recommendation, endorsement, warranty, approval, or guarantee in any form regarding any restaurant, merchant, goods, or service's quality, sanitation, safety, or legality. Users shall self-judge and verify before consumption.
The Service may be temporarily or permanently interrupted, degraded, or restricted for the following reasons: scheduled or temporary maintenance, system upgrades, version updates, performance tuning, third-party service interruptions, force majeure events (see §18), security incidents, regulatory or competent authority requirements; of these, scheduled or temporary maintenance, system upgrades, version updates and performance tuning are not force majeure within the meaning of §18. Except where caused by reasons attributable to the Company, the Company bears no liability for damages for service interruptions, degradations, restrictions, or regional cessation; however, refunds available under §2.2, §18.1, §19.1 or Section 6.1 of the Refund and Cancellation Policy are governed by those provisions.
You understand and agree that all risks of using the Service are borne by you, including but not limited to:
To the extent permitted by law, as to the Company's slight negligence, the Company shall not be liable for the following damages, whether based on contract, tort, or other theories: indirect damages, incidental damages, special damages, consequential damages, punitive damages, lost profits, business interruption, business opportunity loss, advertising revenue loss; and damages caused by the conduct of a third party (other users, Merchants, Advertisers, third-party service providers) or by force majeure.
However, the foregoing limitation does not apply to: (a) the Company's intentional act or gross negligence; (b) personal injury to life, body, or health; (c) liability that the Company is required to bear under mandatory legal provisions (including, under Civil Code Article 216, compensation for lost profits where the Company acts intentionally or with gross negligence). As to data loss, the Company remains liable in accordance with the duty of care it should exercise.
To the extent permitted by law, for damage caused by the Company's slight negligence, the Company's total liability to you shall be capped at the higher of: (a) the total fees you actually paid to the Company in the 12 months preceding the occurrence of the asserted facts; or (b) NT$10,000. If you are a free user and the event is unrelated to any payment, the cap under (b) shall be NT$1,000.
The following damages are not subject to the monetary cap in this Section:
The disclaimers and limitations of liability in this Chapter shall not take effect to the extent not permitted by Republic of China (Taiwan) mandatory law (including the Consumer Protection Act and Civil Code Article 222); the remainder remains in force. As to intentional acts, gross negligence, and the damages listed in the preceding Section that are not bound by the cap, the Company shall bear full liability for damages in accordance with the law, free from the disclaimers or caps in §16.1 and §16.2.
17.1 If, due to your intentional act or your attributable negligence, the Company suffers damage, you shall be liable for the Company's actual, reasonable damage sustained, limited to the following causes:
The foregoing indemnification is limited to the Company's reasonable damage that has actually occurred and bears an adequate causal relationship to your cause; where this includes attorney fees and litigation costs, the bearing thereof shall be determined under the Code of Civil Procedure and at the court's discretion, and you shall not, as a matter of course, bear the opposing party's attorney fees. This clause does not apply to a third party's conduct not attributable to you, to the Company's own intentional act or negligence, or to operating costs that the Company should bear itself. If the indemnification amount is in the nature of liquidated damages by agreement and is manifestly excessive, you may petition the court to reduce it under Civil Code Article 252.
17.2 Cooperation in Proceedings (Reciprocal; Each Retaining Its Own Procedural Rights): As to third-party claims or legal proceedings involving both parties, the parties shall, in good faith, notify each other and cooperate reasonably. The Company has the power of disposition over the defense or settlement of matters involving its own liability; you retain the right to litigate and dispose of, in accordance with the law, disputes involving your own rights and obligations, and the Company may not restrict you from settling or making an expression of intent on your own regarding claims directed at you. Where either party requests the other's assistance in producing documents or testifying in court, the necessary and reasonable costs thereby incurred shall be borne by the party requesting the assistance; this does not apply, however, where such costs arise from a cause attributable to the party being requested.
17.3 Continuation of Effect: The indemnification obligation under this Section, as to causes that arose before termination of these Terms, continues to be in effect after termination; its scope of indemnification remains subject to the limitation in §17.1 (limited to actual, reasonable damage).
18.1 Service interruptions, performance degradation, or feature changes during force majeure events do not constitute breach by the Company, and the Company bears no liability for damages; however, where force majeure prevents the Company from providing a service you have paid for, the Company shall refund, pro rata, the fees paid for the period for which the service has been paid but not yet provided. The "force majeure events" referenced herein are events not attributable to the Company and not reasonably foreseeable, avoidable, or controllable by the Company, as defined in §6.1 of the Refund and Cancellation Policy, including but not limited to:
18.2 If a force majeure event continues for more than 30 days, either party may terminate the contract by written notice; delivered services and paid amounts are processed per the Refund Policy.
The Company may suspend or terminate all or part of the Service, or terminate its contractual relationship with you, in the following circumstances; except where prohibited by law, where it would impede an investigation, or in cases of urgency, it shall notify you within a reasonable period:
Upon termination of these Terms or your account: (a) refunds of paid entitlements are handled per the Refund and Cancellation Policy, and vested entitlements falling outside the scope of refund are handled according to their nature; (b) your User Content is handled per §5.3; (c) for an account terminated due to a material violation, re-registration using the same identifying information may be restricted for a reasonable and necessary period (per §3.4); where termination is for a cause not attributable to you, re-registration shall not be restricted; (d) after termination you may no longer use the paid features of the Service; (e) your Platform Points and Points Plus are handled under item 10 of Section Y.8.
The following provisions of these Terms continue to be effective after termination: §5 User Authorization, §9.4 Intellectual Property, §15 Disclaimers, §16 Limitation of Liability, §17 Indemnification, §18 Force Majeure, §19 Termination, §20 Dispute Resolution, §21 Amendments, §22 General Provisions, and other provisions that by their nature should continue to apply after termination.
For disputes arising out of these Terms, the Company encourages the parties to first communicate in writing and in good faith, so as to resolve them quickly and at low cost. However, such communication is not a prerequisite to filing a complaint, mediation, arbitration, or litigation, nor does it affect your exercise of the following rights in accordance with the law:
This clause shall not be construed to restrict, deprive you of, or aggravate the burden of exercising the foregoing statutory rights; any agreement that attempts, by this clause, to prevent you from filing a complaint, reporting, or seeking remedy from public authority shall not take effect.
These Terms do not restrict or exclude your right to participate in collective remedies in accordance with the law. You may, under Articles 49 and 50 of the Consumer Protection Act, have a consumer protection group take assignment of the claims of multiple consumers and bring a group action; you may, under Article 53 of the same Act, have a Consumer Ombudsman or a consumer protection group bring a public interest action; and you may, under Article 41 of the Code of Civil Procedure, conduct litigation by way of a selected party. Any agreement requiring you to abandon, waive, or not participate in the foregoing collective remedies is, under the laws of the Republic of China (Taiwan), manifestly unfair and void, and the Company will not assert it.
The interpretation, validity, performance, and disputes of these Terms and all related documents are governed entirely by the laws of the Republic of China (Taiwan); the application of laws of other countries or regions is entirely excluded.
For all disputes arising out of these Terms, the parties consent to the Taiwan Taipei District Court as the court of first instance. However, if you are a consumer, this agreement does not affect your right to sue in the court of the place where the consumer relationship arose under Article 47 of the Consumer Protection Act, or to apply under Article 28, Paragraph 2 of the Code of Civil Procedure for the case to be transferred to a court having jurisdiction by law; for small-claims matters, the agreement does not apply, pursuant to Article 436-9 of the Code of Civil Procedure. Commercial customers (Merchants, Advertisers) may further consent in writing to arbitration by the Chinese Arbitration Association, Taipei in lieu of litigation (seat: Taipei; arbitrators: 3; arbitration language: Traditional Chinese).
For litigation or arbitration arising under these Terms, the bearing of litigation costs shall be determined under the Code of Civil Procedure and related laws. Attorney fees shall, in principle, be borne by each party itself (the remuneration for mandatory attorney representation in the third instance under the Code of Civil Procedure, and where the law provides otherwise, shall follow such provisions). The Company does not require the consumer to bear the Company's attorney fees upon the consumer's losing the case, nor does it alter by contract the foregoing statutory principle of cost-bearing.
This clause does not affect your right to file a complaint, report, mediate, bring litigation, or participate in a group action in accordance with the law. Only where you, acting in bad faith and with knowledge that it is clearly without merit, intentionally harass the Company by repeatedly abusing legal procedures, may the Company seek compensation, in accordance with the law (including the provisions on tort under Civil Code Article 184), for the reasonable expenses it actually incurs as a result. The determination of the foregoing "bad faith and clearly without merit" shall be made by the court based on the specific evidence of the individual case, and where the compensation amount is in the nature of liquidated damages and is excessive, it shall be reduced under Civil Code Article 252. The Company may not use this clause to intimidate or obstruct your exercise of legitimate rights to complain, report, or litigate.
21.1 The Company may amend these Terms and related documents in response to changes in law, business, or the Service. Amended versions shall be published on this page with the "Last Updated" date updated; for material changes such as substantially reducing your rights, adjusting the paid structure, or altering the dispute resolution mechanism, the Company shall give notice before the effective date in the manner of §21.2.
21.2 Material Changes (including substantial reduction of user rights, adjustments to paid structure, or changes to dispute resolution mechanism) shall be announced 7 days before effective date by the methods of notice in §8. Non-Material Changes (including text refinement, section number adjustments, typo corrections, supplements consistent with the spirit of these Terms) may take effect immediately upon publication, without prior notice obligation.
21.3 After the amended version takes effect, your continued use shall be deemed agreement to the amended content of which you have been notified and reasonably informed in the foregoing manner. If an amendment is material and adverse to you, and you do not agree, you may terminate your use of the Service before the amendment takes effect or within 14 days after its effective date, and, for the portion of the current paid period that has been paid for but not used, request a pro-rata refund under the Refund and Cancellation Policy; your continued use during that period does not affect your exercise of these rights; the Company may not make "ceasing use" your sole remedy. Your exercise of the foregoing rights of termination and refund does not affect rights you may assert in accordance with the law regarding causes that already arose before the amendment took effect.
21.4 Version Application (No Adverse Retroactivity): for refunds, disputes, and complaints, the policy version in effect at the time of your payment or contracting shall, in principle, apply. A subsequent amendment to these Terms or related policies shall not apply retroactively, to your disadvantage, to payments, transactions, or causes that already arose before the amendment took effect; however, where the amended content is more favorable to you, you may elect to apply the amended version.
In conflicts between these Terms and related documents, priority order is: (a) special clauses of individually signed written contracts → (b) Refund Policy → (c) Merchant Service Agreement (where applicable) → (d) these Terms → (e) Community Guidelines, Privacy Policy, Copyright Notice Policy; however, where Section 7.2 or Section 8.4 of the Merchant Service Agreement is more favorable to the Merchant, it applies in priority to the Refund Policy. Apple App Store / Google Play IAP transactions are subject to the priority order in §13.
Where any provision of these Terms is held by a competent authority to be partially or entirely invalid, illegal, or unenforceable, only that provision shall be invalidated under that specific circumstance; this shall not affect the remaining provisions or that provision's validity under other circumstances. The invalidated provision shall be replaced by the closest lawful, valid provision based on its original commercial purpose.
The Company's failure to exercise or delay in exercising any right or remedy under these Terms shall not constitute a waiver thereof; the singular or partial exercise of such rights does not preclude exercise of others.
These Terms, together with the above incorporation-by-reference documents and any written contracts you and the Company sign separately, constitute the parties' complete agreement regarding the Service, and supersede all prior oral or written agreements, statements, and commitments.
The Company may, by reason of a merger, division, business or asset transfer, or similar cause, assign the rights and obligations or contractual position under these Terms to a third party; upon assignment, the Company shall notify you within a reasonable period in the manner of §8, the assignee shall assume all of the obligations toward you under these Terms, and your rights and interests shall not be diminished by reason of the assignment. Where the assignment involves the transfer of your personal data, the Company shall handle it in accordance with the Personal Data Protection Act; if you do not agree to the assignment, you may, after being notified, terminate your use of the Service and, for the portion of the current paid period that has been paid for but not used, request a pro-rata refund under the Refund and Cancellation Policy. If you wish to assign the rights and obligations under these Terms to a third party, you shall obtain the Company's prior written consent.
These Terms are officially in Traditional Chinese. The Company may also provide translated versions in English, Japanese, Korean, Simplified Chinese, Vietnamese, Thai, etc. for user reference; in case of discrepancy between any translated version and the Traditional Chinese version, the Traditional Chinese version shall prevail.
These Terms do not create a partnership, agency, employment, joint venture, trust, or other special relationship between you and the Company. Both parties are independent contracting parties.
The section headings in these Terms are for ease of reading only and do not affect the substantive interpretation of the provisions.
The following clauses are added at SWAY V1's official launch (May 2026) and have legal effect equivalent to all other clauses of these Terms; in case of conflict between this section and any preceding section, this section shall prevail.
If you are dissatisfied with the Company's handling outcome, you may at any time file a complaint with the Consumer Ombudsman (call 1950, the National Consumer Service Hotline).
If you upgrade to Plus through the official website with an ECPay credit card, billing is processed through ECPay's recurring billing service; purchases made through the Apple App Store / Google Play are instead charged through that store's auto-renewal mechanism, not through ECPay. The system charges automatically as agreed every month (Monthly plan), every six months (Semi-Annual plan) or every year (Annual plan). If you subscribed through the official website, you may cancel renewal at any time on the "Membership" page in the App or on the official website; if you subscribed through the Apple App Store / Google Play, please cancel in that store's subscription settings. After cancellation, entitlements continue until the end of the current period and no charge is made for the next period. The amount of each charge is the amount shown on the confirmation screen when you subscribed (price adjustments are handled under §12.1); a Promotional-Price Subscription keeps the Promotional Price for as long as it remains a Continuous Subscription (§12.1-1).
Refund Policy: Refunds for the Service are governed by the Refund and Cancellation Policy. Key principles: (1) Members who subscribe through the official website (ECPay credit card) may request a full refund of each new subscription (excluding auto-renewal charges of the same subscription) within 7 days of that subscription's first charge (Consumer Protection Act §19); refunds of subscriptions through the Apple App Store / Google Play are governed by that store's refund policy and must be requested from that store, except that, where the Company is to make a pro-rata refund under §2.2, §19.1 or §21.3 of these Terms, the Company will make the refund by bank transfer; (2) After day 7 no refund is available (monthly, half-year and annual alike; except where a refund is due under §2.2, §19.1 or §21.3 of these Terms or the first paragraph of §2.6 of the Refund and Cancellation Policy); (3) You may cancel the next renewal at any time, and current-period benefits are kept until the end of the period; (4) Refund requests made after 7 days are not accepted. Please read the full Policy before purchase.
These Terms Version 3.8, published October 31, 2026; the content amended in Version 3.8 takes effect on November 8, 2026. Changes in Version 3.8: (1) Section Y.8 "Platform Points" is added (300 points for a successful friend referral and 600 points for a successful store referral; a limit of 3,600 points each on what each natural person earns from referrals in a calendar year and on what each Member holds; 600 points may be redeemed for 30 days of Points Plus, which may renew automatically; points are returned if a paid subscription starts within 24 hours after a redemption or renewal; recovery, pending offset, appeals, account deletion, suspension and termination, changes to the rules and discontinuation); (2) Section Y.9 "Referral Program" is added (conditions for friend and store referrals, family and friends may also be referred, no self-referral, one level only, the referrer's disclosure duty and prohibited conduct, late entry and correction of referral codes, and the display of referral progress); (3) Points Plus is added to §4.1 and item 3 of Section Y.1; (4) the relationship between Points Plus and Continuous Subscriptions is added to item 4 of §12.1-1; (5) §3.4 and item 7 of §12.1-1 add that the determination of the same natural person is also used for Section Y.9, and that a referral not established because of a wrong determination is re-determined according to the review; (6) the handling of Platform Points and Points Plus is added to §13.4 and §19.2. Section Y.7 is not changed by this amendment. This amendment is a material change under §21.2, and the Company gives notice 7 days before it takes effect under that section; it does not apply retroactively to payments, transactions or events that occurred before it takes effect so as to disadvantage you.
Previous Version 3.7, published October 29, 2026; the content amended in Version 3.7 takes effect on November 29, 2026; the content amended in Versions 3.5 and 3.6 takes effect on November 5, 2026, and the effective dates of all other provisions and those set by earlier versions remain unchanged. Changes in Version 3.7: (1) internal technical terms are deleted from §2.1 and §4.1; (2) the quantities, periods and scope set out in §6.2, §11.2-1, §11.2-2, Section Y.3, item 1 of Section Y.5 and items 5 to 7 of Section Y.6 are now as displayed on the Service's pages or as set by the Company under its rules; (3) the time limits for replies and reviews in §12.1-1, Section 23 and item 3 of Section Y.5 are changed to handling as soon as possible, while statutory time limits and the time limits for acting on content involving children or minors and illegal content are unchanged; (4) Email Blast is deleted from the merchant plan features in Section Y.2. This amendment includes matters that reduce users' rights and is a material change under §21.2; under §21.2, notice is given 7 days before it takes effect, and it takes effect on November 29, 2026.
Previous Version 3.6 was published on October 28, 2026; the content amended in Versions 3.5 and 3.6 takes effect on November 5, 2026.
Changes in Version 3.6: Section Y.7, item 7(e) now provides that the store may ask you to enter a pickup name and phone number (the full number or the last three digits, depending on the store's settings), that you cannot submit the order without them if the store makes them required, and that the store may use your full phone number, if provided, to contact you about that order; the Company still does not separately notify you; item 7(b) adds that the system may automatically cancel a takeout / pickup order that the store has not accepted within a certain time and that has not been paid. This amendment describes a newly added feature, does not reduce users' rights, adjust the fee structure, or change the dispute resolution mechanism, and is a non-material change under §21.2; to apply on the same day as Version 3.5 of the Privacy Policy, it takes effect on November 5, 2026.
Previous Version 3.5 was published on October 28, 2026; the content amended in Version 3.5 takes effect on November 5, 2026.
Changes in Version 3.5: (1) the title of Section Y.7 is changed to "Table-Side QR Ordering and Takeout / Pickup Ordering", and the scope of "QR Ordering" in item 1 is extended to takeout / pickup ordering, in which you scan or open a store's takeout QR code (including opening it outside the store) and choose a pickup time; (2) new item 7, "Takeout / pickup ordering", is added to Section Y.7 (pickup time, acceptance of orders, voiding of orders not accepted or not picked up in time, and no separate notification), and items 2 to 5 are amended accordingly to add the cancellation, payment method, pickup and order-submission limits for takeout / pickup orders; (3) §2.1 adds takeout / pickup ordering. These changes describe a newly added feature, do not reduce users' rights, adjust the paid structure, or change the dispute resolution mechanism, and are a non-material change under Section 21.2; so as to apply on the same day as Version 3.4 of the Privacy Policy, they take effect on November 5, 2026.
Previous Version 3.4, published October 28, 2026; the content added in Version 3.4 takes effect on November 4, 2026.
Changes in Version 3.4: (1) §2.1 adds table-side QR ordering; (2) new Section Y.7, "Table-Side QR Ordering", is added (scope, orders and prices, payment, the Company's role, restrictions, translation and allergies). These changes describe a newly added feature and, so as to apply on the same day as Version 3.1 of the Privacy Policy, take effect on November 4, 2026.
Previous Version 3.3, published October 25, 2026 and effective the same day.
Changes in Version 3.3: (1) §15.3 provides that scheduled or temporary maintenance, system upgrades, version updates and performance tuning are not force majeure, limits the Company's exclusion of liability for service interruptions and the like to reasons not attributable to the Company, and adds the refunds available under §18.1 and Section 6.1 of the Refund and Cancellation Policy; (2) §18.1 provides that force majeure means events not attributable to the Company and not reasonably foreseeable, avoidable, or controllable by the Company, and that where force majeure prevents the Company from providing a service you have paid for, the fees paid for the period for which the service has been paid but not yet provided are refunded pro rata, and limits the third-party service events to sudden interruptions or suspensions and sudden policy changes that could not reasonably be foreseen, excluding supplier price increases and foreseeable policy adjustments; all of these amendments are in favor of users and therefore take effect on the date of publication.
Previous Version 3.2, published October 24, 2026 and effective the same day. Changes in Version 3.2: the merchant plans listed in §10.2, §12.1, §Y.2 and §Y.4 are amended, in line with Version 3.2 of the Merchant Service Agreement, to Plus Merchant, chain plans (the Chain plans for 2 to 5 stores, priced by number of stores) and Enterprise (6 or more stores), and the references to the former Chain Lite and Chain Pro plans are deleted; this amendment concerns only the description of merchant plans and does not affect the rights and obligations of members.
Previous Version 3.1, published October 24, 2026 and effective the same day, except that the amendment to §20.4 (item (4) of the Version 3.1 changes below) takes effect on November 1, 2026 (as a change to the dispute resolution mechanism under §21.2, notice is given before it takes effect in accordance with that Section); previous Version 3.0 published October 16, 2026 and effective the same day; the amendments in previous Version 2.9 that take effect on October 28, 2026, and the provisions of §12.1-1 on the Regular Price (effective October 27, 2026), keep those effective dates. Previous Version 2.9 published October 14, 2026. The amendments to item 3 of Section Y.5 and to Section 23 take effect on October 28, 2026 (they adjust the stated time limits for handling reports and the customer service response time, and notice is given before they take effect under §21.2); the amendment to item 2 of §12.1-1 making the Promotional Period once per natural person also takes effect on October 28, 2026 (it is a material change under §21.2, and notice is given before it takes effect under that Section) and applies only to accounts registered on or after that date; the amendments on advertising for Plus Members (item (12) below) also take effect on October 28, 2026 (they are a material change under §21.2, and notice is given before they take effect under that Section); the other amendments take effect on the date of publication; the provisions of §12.1-1 on the Regular Price still take effect on October 27, 2026. Previous Version 2.8 published October 1, 2026 and effective the same day, except that the provisions of §12.1-1 on the Regular Price take effect on October 27, 2026; previous Version 2.7 published September 30, 2026 and effective the same day; previous Version 2.6 published September 29, 2026 and effective the same day; previous Version 2.5 published September 26, 2026 and effective the same day; previous Version 2.4 published September 25, 2026 and effective the same day; previous Version 2.3 published September 16, 2026, effective September 23, 2026; previous Version 2.2 effective June 9, 2026 (v2.2 adds Section Y.6 No-Show Protection); previous version 2.1 effective June 6, 2026.
Changes in Version 3.1: (1) in §3.1 "Minors", the wording "the act of registration shall be deemed consent obtained" is deleted and replaced with a notice of this requirement displayed at registration, and it is added that, where a minor makes a payment without the permission of the legal representative, the legal representative may refuse to ratify it and request a refund under §2.8 of the Refund and Cancellation Policy; (2) §9.3 adds that some of the external links are affiliate links, that the Company may receive a referral commission from the third party when you complete a transaction through such a link, and that the price you pay does not change as a result; (3) the statements that no refund is available after day 7 in §4.3, §12.1, §12.3(b) and item (2) of the "Recurring Auto-Renewal Notice" add the proviso "except where a refund is due under §2.2, §19.1 or §21.3 of these Terms or the first paragraph of §2.6 of the Refund and Cancellation Policy", consistent with §2.2, §19.1 and §21.3 of these Terms and the Refund and Cancellation Policy; (4) §20.4 changes "the court of first instance with exclusive jurisdiction" to "the court of first instance" and provides that, if you are a consumer, the agreement does not affect your right to sue in the court of the place where the consumer relationship arose under Article 47 of the Consumer Protection Act or to apply for a transfer under Article 28, Paragraph 2 of the Code of Civil Procedure, and that the agreement does not apply to small-claims matters under Article 436-9 of that Code. Items (1) to (3) do not substantially reduce users' rights, adjust the fee structure or change the dispute resolution mechanism; they are non-material changes under §21.2 and take effect on the publication date. Item (4), although it adds to consumers' rights, is a change to the dispute resolution mechanism under §21.2; notice is given 7 days before it takes effect in accordance with that Section, and it takes effect on November 1, 2026.
Changes in Version 3.0: new Section 9.7, "Google Maps Features and Content": the Service includes Google Maps features and content, and use of such features and content is subject to the then-current Google Maps End User Additional Terms of Service and Google Privacy Policy, with their URLs. This revision identifies, for Google Maps, the documents and URLs of the third-party terms referred to in Section 9.2, is consistent with the spirit of Sections 6.2 and 9.2, does not reduce users' rights, adjust the paid structure, or change the dispute resolution mechanism, and is a non-material change under Section 21.2 that takes effect on the date of publication.
Changes in Version 2.9: (1) in item 3 ("Reporting Mechanism") of Section Y.5, the handling time limit is changed from "manual review within 24 hours of receiving a report (within 4 hours for content involving children or minors)" to "action taken within 24 hours of receiving a report (within 4 hours for content involving children or minors), including hiding the content pending review; where human judgment is required, or where the content is not hidden under §5.2 of the Community Guidelines and Reporting Standards, the review is, in principle, completed and notice given within 7 days, except that the review of content involving children or minors is completed within 24 hours", consistent with §5.1 of those Guidelines; (2) the initial response time in Section 23 is stated uniformly as "in principle, a reply within 5 working days", and the "Service Hours" item is replaced with "How to Reach Us: by email"; (3) item 1 of Section Y.2 now states that, after approval, a merchant may use features of the Plus Merchant plan, within the scope set out in Sections 3.4 and 3.4-1 of the Merchant Service Agreement, before paid plans open for subscription and during the 30-day gift period after they open, and that the gift requires no payment information and is not charged when it ends, consistent with Version 3.0 of that Agreement; (4) item 5 of Section Y.2 now states when V1 was first launched (May 2026); (5) new Section 11.2-1, "Limits on Claiming Coupons": a Limited Coupon (one for which the Merchant has set a total quantity) may be claimed only by Members whose account is at least 7 days old or by existing members of that store; a Limited Coupon not used within 3 days (72 hours) after it is claimed is automatically voided by the system and the slot is released (the Service shows this rule on the coupon in the App before it is claimed, and shows the time by which it must be used after it is claimed), and voided coupons still count toward the per-person claim limit; the per-person claim limit set by the Merchant is counted across all accounts of the same natural person; (6) new Section 11.2-2, "Welcome Points": welcome points set by a Merchant are given when a points award with a single-purchase amount that reaches, for the first time, the minimum amount set by the Merchant (NT$100 if the Merchant has not set one) is made, and are credited from the following day (Taiwan time); they are limited to once per natural person for the same store (including branches of the same brand that share points with it); (7) in item 2 of §12.1-1, the Promotional Period changes from being counted per account to once per natural person: where the same natural person has two or more accounts, the start time of each account is determined by the earliest-registered of them, and it does not restart because another account is registered; item 8 is amended accordingly to state its effective date and that it applies only to accounts registered on or after that date, while accounts registered before that date continue to be counted separately; (8) in item 7 of §12.1-1, the sign-up gift changes from "once per Member" to once per natural person and is given only to the earliest-registered of the same natural person's existing accounts; the way the "same natural person" is determined is set out (the same registered email address, including variants that differ only in case, in a "+" alias, or in "." in a Gmail address; an account that, within 7 days after registration, logs in or attempts to log in on the same device on which another existing account has already logged in and been used, a determination that does not extend to that other account; an account registered with the same email address and an account deleted not more than 30 days earlier), and it is stated that this determination does not restrict anyone's registration; a person who is wrongly identified may email support@swayfoodapp.com to request a manual review and, if it is confirmed that they are not the same person, the determination is removed, a person who did not receive the sign-up gift is manually granted 30 days of Plus entitlements from the date of confirmation, and any resulting overpayment is refunded under item 6; the determination that an account registered with the same email and an account deleted not more than 30 days earlier belong to the same person applies from the date on which the provision of §5.2 of the Privacy Policy on using email hash values to determine the same person takes effect; the last sentence of §3.4 is amended accordingly; (9) "Single Account" in §3.1 now explains that the SWAY App on a device on which another existing account has already logged in and been used will, in principle, not accept logins by other accounts; (10) the conditions for the "Scanned in-store" label in item 1 of Section Y.5 now state how the Service actually decides it: a scan within 300 m of the restaurant during its opening hours (as set by the store in the merchant portal or, if not set, according to map opening-hours data; including 30 minutes after closing) that passes the system check, a review submitted within 3 hours after the scan, an author account at least 7 days old, and no other account having obtained the label at the restaurant from the same device or the same network address within the past 30 days (no more than 3 accounts per network address within 24 hours); it also explains that a store may use a single combined store QR code and that the number of scans is limited; item 2 now provides that a store's owner, active staff and merchant personnel of the same brand may not review that store or mark its reviews as "Helpful", and that authors may not mark their own reviews as "Helpful"; (11) Section Y.6 adds item 6, "Pause after too many cancellations" (if you yourself cancel more than 3 online bookings requested from stores through the App, including those awaiting the store's confirmation and those you decline at the pre-visit confirmation, within any rolling 24 hours, the app does not accept new online bookings for the following 24 hours), and item 7, "Store settings and anti-abuse measures for the online queue" (a store may stop accepting online queue numbers from users who are not logged in, or set an automatic skip when a called guest is not seated within a set time, which is not counted as a no-show; the Service may apply human verification and quantity limits to online queue numbers taken by users who are not logged in); (12) "ad-free experience" in §2.1 and §4.1 is corrected to "no third-party ads", and §10.1 states that Plus Members (including those who receive Plus entitlements as a gift under §12.1-1) are not shown third-party ads and defines third-party ads as ads delivered by third-party advertising services (such as Google AdMob), not including ads purchased by merchants or advertisers within the Service; ads purchased by merchants or advertisers are also shown to Plus Members from October 28, 2026, while for Plus subscriptions paid before October 28, 2026 such ads are still not shown until the end of the paid period, after which §6.2 of the Refund and Cancellation Policy applies; (13) §4.3, §12.1, §12.3, §13.3, §13.4, item 4 of §Y.1 and the Recurring Auto-Renewal Notice state that the 7-day full refund applies to subscriptions through the official website (ECPay credit card), and that refunds of subscriptions through the Apple App Store or Google Play are governed by that store's refund policy and must be requested from that store, the Company not separately processing refunds on behalf of the store except that, where the Company is to make a pro-rata refund under §2.2, §19.1 or §21.3, it will make the refund by bank transfer, consistent with Section 13 and with §1.4, §1.5, §6.2 and Section 7 of the Refund and Cancellation Policy; (14) what an Unregistered Visitor may browse in the iOS version of the App under §4.1 is corrected to a list of demo stores labeled "Demo", matching what the Service actually provides; (15) "the Company's commercial judgment" is deleted from §15.3, and a proviso is added that refunds available under §2.2 and §19.1 are governed by those Sections, consistent with them; (16) §8.5 is corrected: promotional push notifications such as store offers, new-store news and personalized recommendations are sent only after you turn on "Store offers & restaurant picks (push)" in the App, and you may withdraw this at any time in App "Settings"; for other push notifications and in-app messages, you may turn them off or choose not to receive marketing messages (opt-out), consistent with §1.4 of the Privacy Policy and with how the Service actually operates. Item (12) is a material change under Section 21.2 (it substantively reduces the entitlements of paying Members); the Company gives notice before it takes effect under Section 21.2, and it takes effect on October 28, 2026 and, under Section 21.4 and §6.2 of the Refund and Cancellation Policy, does not apply to a period already paid for before October 28, 2026; if you do not agree, you may, under Section 21.3, stop using the Service before the amendment takes effect or within 14 days after the effective date and request a pro-rata refund for the paid but unused portion of the current period. Items (13) to (16) bring the text into line with related provisions and with how the Service actually operates (the proviso in item (13) on pro-rata refunds by bank transfer and item (16) are also changes more favorable to you), and are non-material changes under Section 21.2 that take effect on the date of publication. Items (3) and (4) describe merchants' existing and new rights, do not reduce users' rights, and are non-material changes under Section 21.2 that take effect on the date of publication. Item (7) is a material change under Section 21.2 that adjusts the payment structure; the Company gives notice before it takes effect under Section 21.2, it takes effect on October 28, 2026 and applies only to accounts registered on or after that date; if you do not agree, you may, under Section 21.3, stop using the Service before the amendment takes effect or within 14 days after the effective date and request a pro-rata refund for the paid but unused portion of the current period. Items (5) and (6) are conditions for claiming and giving that the Service sets, to prevent Limited Coupons and welcome points issued by Merchants from being grabbed or obtained repeatedly through large numbers of accounts; they apply when each coupon is claimed or welcome points are given and are explained in the App; items (8) to (11) bring the text into line with how the Service actually operates; all of these items are supplements consistent with the purposes of §3.1 ("Each natural person is limited to one account" and the prohibition on using multiple accounts to circumvent rules), §11.2, item 2 of Section Y.5 and Section Y.6; item (8) also adds your right to request a manual review; they are non-material changes under Section 21.2 that take effect on the date of publication. Under §21.4, these changes do not apply retroactively, to your detriment, to payments, transactions or events that occurred before they take effect.Further change in Version 2.9: (17) Section 1 adds "Names of related documents", specifying which documents are meant by the "Community Guidelines", the "Copyright Infringement Notice Policy", the "DMCA Copyright Notice Policy" and the "Membership Terms of Service" in these Terms and related documents; this is an editorial clarification and a non-material change under Section 21.2 that takes effect on the date of publication.
Changes in Version 2.8: new Section 9.6, "AI Translation of Merchant Content": content that merchants provide in Chinese may be automatically translated by AI into other languages for display; translations are machine-generated and for reference only, and if a translation differs from the Chinese original, the Chinese original prevails; allergen and price information always follows the Chinese original and the store's own labeling, and users with a food allergy or other dietary restriction should confirm with the store staff before ordering. This revision describes a new translation feature of the Service, is consistent with the spirit of Sections 9.1 and 22.6, does not reduce users' rights, and is a non-material change under Section 21.2 that takes effect on the date of publication.
Changes in Version 2.7: (1) in item 1 of Section Y.2, the features of the merchant Free Tier are described according to what the Service actually provides — restaurant claim and basic information management, business status toggle, full menu and store photo listing (same as paid plans), viewing of and public replies to customer reviews, and basic exposure data — the references to a "simple menu" and "7-day basic data" are deleted, and Email Blast is expressly excluded; item 3 (Plus Merchant Advanced Subscription) expressly includes Email Blast; consistent with Section 3.2 of the Merchant Service Agreement; (2) new item 5 of Section Y.6, "Online booking limits": reservations made through in-app online booking are limited to 1 active reservation per store per day (based on the date where the store is located) and 5 active reservations at a time across all stores, while bookings made directly with a store or created by a store are not limited; this item supplements Section Y.6 consistently with its purpose of preventing no-shows, and reservations already made are not affected. This version takes effect on the date of publication.
Changes in Version 2.6: (1) OpenAI and Twilio, which the Company has not integrated, are removed from the definition of "Third-Party Services" in §1 and from §18.1; SMS, which the Company does not provide, is removed from the notice methods in §8.1; and phone-number verification, which the Company does not provide, is removed from the definition of "Member" in §1 and from §7.1; (2) X (Twitter) OAuth, which the Service offers, is added to the registration methods in §3.2; (3) the description of "Unregistered Visitor" in §4.1 is corrected to match what the Service actually provides: random recommendations, search, opening restaurant information, the community discussion area and similar features are available only after registering and logging in as a Member; (4) in §4.3, §12.1, §12.3, item 4 of §Y.1 and the Recurring Auto-Renewal Notice, the 7-day full refund applies to every new subscription (counted from that subscription's first charge) and is no longer limited to the first subscription; auto-renewal charges of the same subscription do not start a new period; (5) the "User Content" item in §9.4 is corrected to match §5.1 and §5.3 (limited to the scope necessary to provide and market the Service; non-exclusive, worldwide and royalty-free), and the words "perpetual" and the general "sublicensable" are deleted; the cross-reference in §19.3 is corrected to §9.4; (6) the incorrect statement in item 2 of §Y.1 that renewal is charged 3 days before expiration is deleted, and the timing of charges is stated as they are actually made; §12.1 and the Recurring Auto-Renewal Notice set out separately how subscriptions through the official website (ECPay credit card) and through the Apple App Store / Google Play are charged and cancelled; (7) §12.2 adds that the Company retains the last four digits of the card and does not store the full card number or CVV; (8) §12.5.1 now provides that, when an order for which an invoice has been issued is refunded, the Company voids the invoice or issues an allowance, and states that the Company issues electronic invoices for fees it collects through the official website (ECPay credit card), while for purchases through the Apple App Store / Google Play the respective store issues an invoice or provides a receipt under its own rules; the foreign-currency provisions of §12.5.2 are corrected to match how payments are actually made; (9) the adjustment of entitlements in §13.4 after a refund through Apple / Google is limited to removing the Plus entitlements directly corresponding to that refund, and the entitlements that are not removed are listed; (10) in the price-adjustment item of §12.1 and in §21.3, a user who does not agree to a new price or to a material adverse amendment may terminate within 14 days after the new price or the amendment takes effect and request a pro-rata refund, consistent with §1.5 and §6.2 of the Refund and Cancellation Policy; (11) in §Y.5, a review reported by a member is hidden before the review is completed "in principle", and the exceptions under which it is not hidden are governed by §5.2 of the Community Guidelines and Reporting Standards; (12) translation corrections (including the currency unit in §16.2 of the Japanese and Korean translations, §17.1 of the Japanese translation, §3.1 and §13.2 of the English, Japanese and Korean translations, and item 4 of §Y.1 and §20.2 of each translation) so that they match the official version; (13) §22.1 adds a proviso that Sections 7.2 and 8.4 of the Merchant Service Agreement, where more favorable to the Merchant, apply in priority to the Refund Policy, consistent with Section 1.4 of that Agreement and §10.6 of the Refund Policy; (14) the "True Information" item in §3.1 states that providing a phone number is optional and that any phone number you provide must be true, valid, and personally held, consistent with §2.1 of the Privacy Policy; (15) the merchant plans in §Y.2 are made consistent with Section 3.2 of the Merchant Service Agreement: the Free Tier expressly excludes points, A/B testing, advanced analytics and employee permissions, Plus Merchant expressly includes points, member management, online reservations and queuing, and employee permissions, and priority customer support is stated to mean that emails the merchant sends to merchant@swayfoodapp.com are handled first, with no response time promised; §Y.4 deletes behavioral retargeting push fees, which the Service does not charge; this item takes effect for merchants as provided in Version 2.7 of the Merchant Service Agreement; (16) item 1 of §Y.4 is corrected to state that subscription fees for all paid merchant plans (Plus Merchant, Chain Lite, Chain Pro), not only Plus Merchant, are charged separately via ECPay recurring billing. Apart from correcting the text to match how the Service actually operates, this revision adds to users' rights or corrects wording; it is a non-material change under §21.2 and takes effect on publication. Under §21.4, this revision does not apply retroactively, to your detriment, to payments, transactions or events that occurred before it took effect.
Changes in Version 2.5: (1) new §12.1-1 "Promotional Price, Regular Price, and Sign-up Gift": Members receive 30 days of Plus entitlements from the Sales Start Time (for those registered before it) or from registration, without providing payment information and without automatic charges when it ends; a subscription whose Determination Time (checkout confirmation or completion of the first payment, whichever is earlier) falls within the Promotional Period (the start day is not counted; it ends at 23:59:59 on the 30th day) is charged at the Promotional Price, which is kept for as long as the subscription remains continuous (including a new subscription taken out within 7 days after the previous Promotional-Price Subscription expired), and a change of billing cycle takes the Promotional Price of the new cycle; (2) §12.1 and §Y.1 add a Regular Price (official website NT$159/month, NT$849/half-year, NT$1,390/year) for subscriptions that are not Promotional-Price Subscriptions; this item is a material change under §21.2 (adjustment of the paid structure), of which the Company gives notice under §8, and it takes effect on October 27, 2026; before that date the Regular Price is not charged for any subscription, and no existing subscription is affected; (3) references to the Early Bird annual plan, whose sale ended on September 25, 2026, and to savings percentages for the semi-annual and annual plans are deleted; (4) §4.1 adds a description of the Plus sign-up gift; item 3 of §Y.1 is replaced by a description of the sign-up gift and item 6 by a description of Promotional Price retention; (5) §12.1 and §Y.2 add the Chain Lite and Chain Pro plans and, in line with Version 2.6 of the Merchant Service Agreement, the Regular Prices of merchant plans, which take effect for merchants as provided in that Agreement; (6) the price-adjustment provision of §12.1 adds a proviso that the renewal price of a Promotional-Price Subscription is not raised while it remains continuous, and the Recurring Auto-Renewal Notice is amended accordingly. Except for item (2), this revision does not reduce users' rights and takes effect on publication. Under §21.4, this revision does not apply retroactively to your detriment to payments, transactions or events that occurred before it took effect.
Changes in Version 2.4: (1) the heading of Section 10 is changed to "Advertising, Recommendation Ranking, and Commercial Cooperation Disclosure", and Sections 10.1, 10.2 and 10.4 are corrected to match how the Service actually ranks recommendations and labels advertising: a paid plan takes priority only among restaurants with the same rating (rounded to one decimal place) and is never placed ahead of a higher-rated restaurant because it pays; advertising appears only in separate slots labeled 「贊助」 or 「廣告」 (in English, "Sponsored" or "Ad") and does not affect recommendation ranking; references to practices the Company does not carry out, such as "insertion orders by third-party advertisers" and "quality correction, regional balancing", are deleted, as is the sentence "content not labeled as advertising does not necessarily mean it is not the result of commercial cooperation"; (2) in Section Y.5, the label for reviews written after scanning the in-store QR code is renamed "✓ Scanned in-store", and it is explained that the label only indicates that the author scanned the code within 300 m of the restaurant and does not mean the Service has confirmed a purchase there; (3) translation wording is corrected (including items (3) and (4) of the key principles in the "Refund Policy" paragraph of the English translation, which now match the official version). These changes do not reduce users' rights; they are non-material changes under Section 21.2 and take effect on publication.
Changes in Version 2.3: (1) the refund rules for member subscriptions are aligned with the Refund and Cancellation Policy: a full refund is available within 7 days of the first charge, and no refund is given after 7 days (for monthly, half-year and annual plans alike), although you may cancel the next renewal at any time and keep your benefits until the end of the current period; (2) "priority customer service" is removed from the Plus Paid Member benefits in §4.1; (3) Apple Pay, Google Pay, JKO Pay and LINE Pay, which the Company has not integrated, are removed from the definition of "Third-Party Services" in §1, together with references to payment channels the Company does not offer and other wording that no longer applies; (4) the merchant plans in §Y.2 are aligned with §3.2 of the Merchant Service Agreement: the statement that the Free Tier includes 2 coupons and 1 push notification per month is removed, and the word "unlimited" is removed from Plus Merchant; (5) the Merchant Wallet in §Y.4 is aligned with the Refund and Cancellation Policy: top-ups are non-refundable, over-deductions caused by system errors are returned to the wallet in full with no additional compensation, and the automatic low-balance notice is removed; (6) §Y.5 adds report handling time limits and the rule that a review reported by a member is hidden until the review is completed, consistent with Version 2.2 of the Community Guidelines and Reporting Standards; (7) corrections to links and translated wording. Under §1.3 of the Merchant Service Agreement, items (4) and (5) take effect for merchants on October 17, 2026 (or on the day after 30 days have passed since the individual notice is sent, whichever is later). Under §21.4, these changes do not apply retroactively, to your detriment, to payments, transactions or events that occurred before they take effect.
Operating Entity: SWAY CO., LTD. (registered in Taiwan as 隨食有限公司; brand name "Sui Shi SWAY")
Same-version correction on October 27, 2026: in §6.2, "to evade platform commission" was corrected to "to evade platform billing" (the Platform does not charge merchants any transaction commission). This is a wording correction that does not affect any rights or obligations; the version number and effective date remain unchanged.
These Terms are officially in Traditional Chinese; in case of discrepancy with any translated version, the Traditional Chinese version shall prevail.