刪除帳號與資料

本頁說明如何刪除 SWAY 隨食(應用程式名稱:SWAY 隨食 - 隨機推薦吃什麼; 開發者:隨食有限公司,統一編號 62153228)的會員帳號,以及帳號刪除後 各類資料的處理方式。

一、在 App 內自行刪除(建議)

1. 開啟 SWAY 隨食 App 並登入你的帳號
2. 點下方導覽列的「個人」
3. 進入「設定」
4. 捲到頁面最下方的「危險區域」
5. 點紅色的「刪除帳號」按鈕,並在確認視窗「確定要刪除帳號？」按「確定刪除」

送出後帳號會立即停用並自動登出,你無法再以原本的電子郵件登入該帳號。

如果你是在 App 內透過應用程式商店訂閱 Plus,刪除帳號不會取消該商店的訂閱;請另外到商店的訂閱管理取消,以免繼續扣款。

二、來信申請刪除

若你已無法登入 App,可從註冊時使用的電子郵件地址寄信至 support@swayfoodapp.com, 主旨註明「申請刪除帳號」。我們會在 1-2 個工作日內確認身分並為你處理。

三、刪除後的處理時程

依《隱私權政策》第 5.2 條,帳號刪除分四個階段處理(天數自申請當日起算):

1. 申請當天:帳號立即停用並登出,第三方登入(Google / Apple / Facebook)的授權關聯同時解除;你公開發表的評論與內容改以「匿名使用者」顯示;付費權益、點數、優惠券與店家會員綁定立即失效(退費依《退款與取消政策》辦理);尚未到的訂位與排隊同時取消,並通知店家。推播訂閱與手機推播權杖停用,瀏覽紀錄與打卡紀錄刪除。
2. 最遲第 7 天:姓名、電子郵件、電話等核心識別資料自主要資料庫刪除或加密保存(加密資料僅供 30 天內復原,以及第 90 天寄送確認信使用);並以你的電話號碼比對商家上傳的顧客名冊,命中的資料一併刪除。
3. 第 30 天:備份系統中的相關識別資料逐步刪除或去識別化;復原期限屆滿後,復原用的加密識別資料隨即銷毀,帳號無法再復原(僅保留加密的電子郵件供第 90 天寄送確認信,寄出後銷毀)。
4. 第 90 天:其餘非依法須保留的資料於合理範圍內清除完畢,並寄送確認信到你原本的電子郵件。

四、依法必須保留的資料與保留期限

依《商業會計法》、《所得稅法》、《營業稅法》等規定及《隱私權政策》第 5.1、5.3 條,以下資料在帳號刪除後仍會保留, 僅於法定或必要目的範圍內使用:

• 交易與付款紀錄、發票、點數異動紀錄(保留至少 7 年;有爭議者保留至爭議終結)
• 客服往來紀錄、退款申請文件(保留至少 5 年)
• 服務條款與政策同意紀錄等法律文件(保留至少 10 年)
• 防詐欺所需的裝置識別紀錄(依隱私權政策第 5.1 條期限保存)
• 帳號刪除稽核紀錄(刪除時間、各階段完成時間與法律依據,不含你的電子郵件明文)

你先前公開發表的餐廳評論與評分,會保留在平台上並改以「匿名使用者」顯示。 若你希望一併刪除這些內容,請於刪除帳號前自行刪除,或來信 support@swayfoodapp.com 告知。

法律依據:個人資料保護法第 11 條(當事人得請求刪除或停止使用個人資料)、 商業會計法、所得稅法、營業稅法(交易憑證與帳簿保存)、SWAY 隨食《隱私權政策》第 5 條。

This page explains how to delete a member account for SWAY 隨食 (app name: SWAY 隨食 - 隨機推薦吃什麼; developer: SWAY CO., LTD. (隨食有限公司), Unified Business No. 62153228), and how each type of data is handled after the account is deleted.

1. Delete your account in the app (recommended)

1. Open the SWAY 隨食 app and log in to your account
2. Tap "Profile" (個人) in the bottom navigation bar
3. Open "Settings" (設定)
4. Scroll to "Danger zone" (危險區域) at the bottom of the page
5. Tap the red "Delete account" (刪除帳號) button, then tap "Confirm delete" (確定刪除) in the "Delete your account?" dialog

Once you confirm, your account is deactivated and you are logged out immediately, and you can no longer log in to that account with your original email address.

If you subscribed to Plus through an app store inside the app, deleting your account does not cancel that store subscription. Cancel it separately in the store's subscription settings, or you may keep being charged.

2. Request deletion by email

If you can no longer log in to the app, send an email from the address you registered with to support@swayfoodapp.com with the subject "申請刪除帳號" (Account deletion request). We will verify your identity and process your request within 1-2 business days.

3. What happens after deletion

Under Section 5.2 of our Privacy Policy, account deletion is carried out in four stages (days are counted from the day of your request):

1. On the day of your request: your account is deactivated and you are logged out immediately, and the links to third-party logins (Google / Apple / Facebook) are removed at the same time; reviews and other content you posted publicly are shown as "Anonymous user"; paid benefits, points, coupons and store membership links end immediately (refunds follow our Refund and Cancellation Policy); upcoming reservations and queue entries are cancelled and the restaurants are notified. Push subscriptions and device push tokens are disabled, and your browsing and check-in history is deleted.
2. By day 7 at the latest: core identifying data such as your name, email address and phone number is deleted from our main database or stored encrypted (the encrypted data is used only to restore your account within 30 days and to send the confirmation email on day 90); your phone number is also matched against customer lists uploaded by merchants, and any matching entries are deleted.
3. Day 30: related identifying data in backup systems is progressively deleted or de-identified; once the restoration period ends, the encrypted identifying data kept for restoration is destroyed and the account can no longer be restored (only your encrypted email address is kept to send the confirmation email on day 90, and it is destroyed once that email is sent).
4. Day 90: all remaining data that we are not required by law to keep is cleared to a reasonable extent, and a confirmation email is sent to your original email address.

4. Data we must keep by law, and for how long

Under Taiwan's Business Entity Accounting Act, Income Tax Act, Value-added and Non-value-added Business Tax Act and other laws, and Sections 5.1 and 5.3 of our Privacy Policy, the following data is kept after your account is deleted and is used only for legally required or necessary purposes:

• Transaction and payment records, invoices, and points history (kept for at least 7 years; if there is a dispute, until the dispute is resolved)
• Customer support correspondence and refund request documents (kept for at least 5 years)
• Records of your consent to our terms and policies, and other legal documents (kept for at least 10 years)
• Device identification records needed to prevent fraud (kept for the period set out in Section 5.1 of our Privacy Policy)
• Account deletion audit records (time of deletion, completion time of each stage and the legal basis; these do not include your email address in plain text)

Restaurant reviews and ratings you posted publicly stay on the platform and are shown as "Anonymous user". If you want them removed as well, delete them yourself before deleting your account, or email support@swayfoodapp.com.

Legal basis: Article 11 of the Personal Data Protection Act (the right to request deletion of personal data or to stop its use); the Business Entity Accounting Act, Income Tax Act and Value-added and Non-value-added Business Tax Act (retention of transaction vouchers and accounting books); Section 5 of the SWAY 隨食 Privacy Policy.